We started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. You’ll earn a tax-free salary and enjoy a competitive package of benefits. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Qualifications & Experience:

Educated to at least GCSE or O Level standard or equivalent.

2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Knowledge/skills:

PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

As some Contact Centres deal with multi - lingual calls, fluency in English, Cantonese and Mandarin. Fluency in Japanese will be advantageous.

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers.

If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you.