Ramp Service Manager, YVR (Full Time)

Reporting to the YVR Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, WestJet’s Hub Control Centre and other internal/external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest experience and employee engagement.  

Key Deliverables Include: 

• Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations 

• Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance 

• Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPIs 

• Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration 

• Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays 

• Lead/participate in staff briefings with Airports team at the start of every shift, outlining any challenges and opportunities 

• Responsible for ensuring planning with all operational stakeholders on ramp operations 

• Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures 

• Communicate operational performance feedback to the Ground Handlers management team and provide recommendations to facilitate effective solutions 

• Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes 

• Monitor, review, and report daily on key performance indicators (KPIs) 

• Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator 

• Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items 

• Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc. 

• Responsible for completing safety audits and direction of quality control measures 

• Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to WestJet or impact guest experience 

• Complete a daily shift summary report 

• Provide and fulfill such other duties and other responsibilities that may be required by WestJet from time to time 

Experience and Qualifications: 

• 3-5 years airline operations experience required 

• Ramp operations experience required 

• 3+ years leadership experience required 

• Must be able to obtain a Restricted Area Identity Card (RAIC)

  • • Current RAIC holder considered a strong asset 

• Must hold a valid drivers license and be able to obtain a YVR Airside Vehicle Operator Permit (AVOP).

  • • Current YVR AVOP considered a strong asset 

• Experience in a hub airport considered an asset 

• Exceptional personal OTP and performance 

• Outstanding people and communication skills, ability to mentor and motivate 

• Proven track record in leading by example 

• Proven history of effecting change through positive influence 

• Ability to work a rotating schedule 24/7/365 and travel for business meetings/training 

• Proficient in PC based applications, MS Office Suite including Power BI 

• Position change policy applies as prior granted vacation requests will be subject to availability