About the Role

Qatar Airways is pleased to announce an incredibly exciting opportunity to join our transformation journey as Manager HR Change and Communication. This role’s primary objective is to deliver effective communication strategies and seamless organization change as part of the HR transformation program. Responsible to architect and execute holistic change and communication frameworks to deliver impactful change solutions across HR Division and Qatar Airways Group. Work with HR Strategy, Transformation & Digital, Employee Experience and HR Leadership to drive faster adoption, ultimate utilization and proficiency with systems, processes and technological changes that impact employees. The role will also support standard change efforts and initiatives across the group using proven change management strategies, tools and templates. Focus on and drive people side of change, including changes to business process, systems and technology, job roles and organization structures

Key Responsibilities:

• Develop and execute the change and communication strategy and plan for HR transformation initiatives including HCM/ERP implementation across the HR and Group.
• Formulate and execute a comprehensive change management strategy tailored to QR, aligning with the HR transformation roadmap and the HCM implementation timeline, and considering regulatory requirements, operational requirements and stakeholder expectations.
• Design, coordinate and deliver interventions and tailored training programs for different user groups (e.g., ground staff, finance, procurement & HR) to ensure proficient adoption of new processes, systems and ways of working
• Develop human-centered strategies for change that are agile, and ready for the digital world.
• Work with HR Strategy, Transformation and Digital team to identify scope, plan interventions, deploy, monitor and control the deliverables of change management plan.
• Apply change management principles, processes and tools to develop and implement Change Management strategy and programs for large projects in line with the Change Needs Analysis and identified requirements that maximize employee adoption.
• Conduct impact assessment, assess change readiness and identify key stakeholders and sponsors. Conduct Stakeholders interviews, analyze the results and define the action plan to achieve desirable results.
• Deploy proven & customized change management processes and tools to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications by creating custom communication plans to enable the business to build awareness and desire early in the project.
• Adopt and implement a wide variety of offline, high-touch and digital communication activities and tactics, such as town halls, leadership meetings, presentations, talking points, leadership messages, video content, web content, announcements, intranet content, and newsletters etc.
• Work with business and project team to identify training strategy, courses, training efforts, training schedule and set up the coordination between business, IT and vendor teams
• Communicate project performance via status reports and updates to senior leaders in the company as required ensuring all are aware of project scope and progress. Create, track and manage change enablement, communication delivery budgets and track expenses.
• Create business cases and maintain high ROI to warrant investments in deployment of change requirements
• Monitor & evaluate adherence to Project charters, SLAs, Contractual obligations etc.
• Manages stakeholders & partnerships internally across HR and other departments (e.g., IT, Finance, Procurement etc.) to co-create change plans and ensure cohesive, timely, seamless and effective change enablement and communications
• Work with external vendors as necessary (e.g. best practice organizations, consultants, vendors) to ensure project milestones, delivery and output follow Qatar Airways methodology and principles
• Responsible to establish, manage and govern the change management framework (including policies, tools, processes, programs and forums).
• Develop and execute the change management plans including stakeholder engagement, analysis, and communication plans and training approach in collaboration with the project team.
• Setup, maintain and continuously engage the Change Champion network
• Facilitate Continuous Improvement process and support the business in maximizing buy-in, adoption, and sustainment of new and future state ways of working.
• Develop and implement the change management and training approach in collaboration with the project team
• Identify and manage change management risks and issues, and analyse and prepare risk mitigation tactics. Recognize and manage anticipated resistance.
• Lead Change and Communications team to develop effective communication products using appropriate communication medium and message senders
• Work with relevant teams to ensure business readiness plan is agreed and manage progress against that plan to ensure successful go live.

Be part of an extraordinary story…

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

We are looking for a passionate and experienced professional to join our HR Team who can recognize themselves in the points below.

• Minimum qualification of Bachelor’s degree or equivalent is essential.
• Minimum 9 years relevant experience
• Experience in project management and people management.
• Change Communications experience, ideally in organizational, tech and/or process change.
• Experience with managing business change in projects.
• Demonstrable experience with cross functional business improvement initiatives
• Experience working with broad diverse teams/cultures and senior stakeholders.
• Excellent written and verbal communication skills with ability to plan and lead change communications. Ability to clearly articulate messages to a variety of audiences.
• Strong understanding and application of change management and project management principles
• Proficient in Microsoft Office, project management tools (e.g., Microsoft Project, Clarizen)
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Project management skills with the ability to create and manage a communications schedule, prioritize work and deliver to deadline in a fast-paced environment where change is the only constant.
• Analytical and problem-solving skills to assess the people impacts of changes, connect the dots across multiple projects and BAU initiatives and propose alternative communications activities to ensure successful outcomes.
• Excellent stakeholder management skills, confident to liaise with and influence senior managers.
• Able to work as a Change Leadership consultant for multiple projects. Strong advisory and facilitation skills.
• Strong influencing and relationship skills, to be able to influence others without the need for direct authority and move toward a common vision or goal
• Should possess time management skills for juggling various duties efficiently and effectively in order to handle many different tasks for multiple projects.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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