dnata Airport Operations’ vast ground handling operations successfully service the major global hub at Dubai International Airport and Al Maktoum International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As a Manager, Airside Delivery, you will lead and manage the dedicated dnata shift management team to ensure safe, efficient and compliant operation for Emirates Terminal 3 (T3) and Emirates Network Control Centre (NCC). Accountable for upholding the highest safety standards while maintaining a strong focus on service delivery and quality in line with all regulatory, legal and standard operating procedures. The role is key to driving operational performance, aligning dnata resources with operating schedules, and promoting continuous collaboration across a 24/7 operational environment.

This is a full time, permanent position based at Dubai Airport – Terminal 3.

In this role, you will:

• Optimise manpower and ground equipment for Emirates operations, ensuring effective coverage during peak periods, irregular operations (IROPS) and special events. Contributes to the creation of Service Level Agreements (SLAs), Key performance indicators (KPIs), and Standard Operating Procedures (SOPs), process, systems and tools enhancements to improve service delivery.
• Guide Airside Shift Managers through clear expectations, performance reviews and coaching. Oversees succession planning and continuous team development to enhance long-term capability and operational resilience.
• Drive a proactive safety-first approach, ensuring operational excellence through structured debriefings and targeted feedback. Encourages continuous improvement and high performance across all shifts.
• Ensure seamless airside service delivery aligned with Emirates’ flight schedule, turnaround priorities and performance targets. Coordinates with the Network Control Centre and airport stakeholders to uphold service standards.
• Track shift performance against SLAs and KPIs, including on-time performance and resource availability. Conducts post-shift reviews and reporting to drive operational efficiency and accountability. Contributes to the operational budget planning and champions cost-efficiency initiatives.
• Act as the main escalation point for EK operational issues in ensuring timely resolution and incident response. Assists in managing disruptions while maintaining accurate reporting and adherence to protocols.
• Conduct inspections to uphold compliance, service standards, and workforce safety. Supports operational adjustments and corrective actions while ensuring alignment with business continuity and security protocols. Reviews and ensures that the BCP (Business Continuity Plan) for T3 and NCC are implemented to protect the operations.

To be considered for the role, you must meet the below requirements:

• Bachelors degree or equivalent
• 10+ years professional experience within airport operations, preferably with a major international airline or ground-handling company, including at least 5 years in airside/ground handling, with managerial responsibility.

You’ll have an edge if you have:

• A full driving license (UAE or equivalent).
• Proven senior management skills and strong stakeholder engagement experience.
• Advance understanding of ground handling procedures and industry regulations. Knowledge of airline SOP’s, IATA Airport Handling Manual (AHM) and the IATA Safety Audit for Ground Operations (ISAGO).
• Proven track record for managing and leading a diverse workforce.
• Knowledge of airport safety, aviation security and emergency response/business continuity plans.
• Understanding of ground support equipment, turnaround management and performance optimisation.
• Effective interpersonal leadership skills and safety awareness.
• Business finance awareness, budget and cost control knowledge.
• A passion for service excellence and driving results.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So, if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers