CRM Delivery Manager

Application deadline: 01.09.2025

Location: Spain

Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Norwegian is looking for a commercially oriented CRM Delivery Manager to join our CRM/Marketing & eCom department. Our team works with CRM campaigns and communication strategies, as well as collaborating with our Marketing and Sales department. This position is located in our modern offices in Barcelona.

Why Norwegian: 

There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pensions and insurance schemes
• You will have flexibility to combine working from our offices or from home
• We have a competitive salary
• Opportunity to join our share saving plan
• Company phone and mobile subscription covered
• Food allowance

In this role you will be responsible for: 

• Implementation and operationalization of customer segments, predictive models and triggered based communication
• Creating strategies and tactics aimed at increasing customer engagement and value through multi-channel, targeted communication
• Analysis of customer data and CRM communication results. Drawing and presenting conclusions and recommendations in the form of presentations and / or workshops
• Building and evaluate business cases
• Managing annual/ quarterly and weekly campaigns calendar, and activity levels for Norwegian and Norwegian Reward
• Team management
• Project management

 You are our ideal candidate if:

• Minimum 3 years of experience from a similar role or/and as consultant in CRM area
• 2+ years experience in team management
• Advanced in analytics and strong communication skills, both written and oral
• Outstanding ability to draw conclusions and present them in an understandable way to people who do not have expertise in the given area
• Excellent command of English (written and oral)
• Commercially, analytical oriented and pro-active in the use of data for improving results

Could this be the start of an amazing journey?  

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your resume.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV in either English or in a Scandinavian Language.

Do you have any questions? 

If so, please contact: 

Mateusz Koziol
Director CRM
Email: mateusz.koziolnorwegian.com

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

We hope to welcome you on board! 

Travel required: Some travelling must be expected

Application deadline: 01.09.2025