Aviation Operations Manager

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Position Overview:

Exercise operational control of the day-to-day aviation operations of air ambulance programs in the United States and/or as assigned. Ensure personnel assigned to their area of responsibility, comply with PHI, FAA, and individual program standards and requirements.

Job Summary:

Irrespective of the duties assigned to them, the Aviation Manager will always be responsible for the overall aviation operational control, management and safety of the assigned bases through management and oversight of (but not limited to) the following areas:

• Assist the Director of Operations and Chief Pilot in exercising Operational Control of aircraft and resources at assigned bases.

• Manages and coordinates the execution of goals and objectives for assigned PHI Health flight program(s) consistent with the mission and goals of the PHI Health Group.

• Leads and facilitates effective operational changes for improvement in quality and/or efficiency.

• Coordinate efforts between bases to achieve consistent processes and cohesive flow of information internally and externally.

• Responsible for problem solving and follow-up on operational issues through collaboration with the appropriate personnel.

• Ensures aircraft and pilot availability per regional and company requirements.

• Supervises startup of new aviation bases, provides qualified pilots, and ensures safety training/orientation provided.

• Coordinates with Maintenance Manager to insure the availability of airworthy aircraft.

• Ensures pilot compliance of established PHI, FAA, OSHA, and customer practices, regulations, and procedures.

• Coordinate and bring to resolution customer and PHI issues.

• Monitor performance of pilots assigned to their area.

• Work with Program Directors, AMBS and Customers to resolve pilot administrative problems.

• Supports and practices the company’s Safety initiative of Destination Zero.

• Directly reports to the Chief Operations Officer for management and PHI business activities.

• Reports to Director of Operations for all aviation operational control activities.

• Duties as assigned.

The Successful Candidate Will Have:

• High school diploma.

• Helicopter pilot with Commercial and Instrument Rating.

• Five years operational management/supervisory experience, preferably in the Health/Aviation industry.

• Willingness to travel.

• Willingness to work non-standard work hours.

• Above average written and verbal communications skills.

• Good computer skills, especially Microsoft Office Suite.

• Must be able to pass pre-placement drug screening and background screen

Organizational Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.

• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. 

• Service. We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Champion Customer Needs - You anticipate customer needs and exceed expectations by responding safely, promptly and courteously.

• Demonstrate Business Thinking - You demonstrate a high regard for company profitability and financial strength in our day-to-day work. You understand and reinforce with our people that a successful business and serving others go hand in hand.

• Influence Others - Embracing your role as leader, you motivate people to take action, supporting your teams as well as our organizational vision and goals.

• Cultivate the workforce - You continuously look for creative ways to engage and develop people, encouraging all to see their work as critical to the organization.

• Own the Outcome - You accept responsibility, including mistakes, and hold yourself and others accountable for safe, measurable, high-quality, timely and cost-effective results.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws