WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organisation, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

PURPOSE

The Account Manager is accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Airlines, Airports, Ground Handlers and Governments. They are the ultimate owner of the customer relationship, by becoming the trusted advisor to the client.

WHAT YOU WILL DO

• Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account
• Own and manage multiple accounts in multiple countries
• Develop and implement a documented business plan that is in line with short- and long-term goals
• Develop, maintain and execute ongoing Account Development Plans reviews to ensure full alignment, focus and quality on priorities, that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectives Engage with relevant stakeholders to identify, develop and implement growth strategies
• Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
• Gain deep understanding of the customers business needs and use this to identify opportunities and plan for the continued development of SITAs business
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified spaneting leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
• Ensure all customer requests are dealt with and services delivered as per agreed schedule
• Collaborate and work with a virtual team of individuals in Business Development, Solution Design, Commercial Management, Bid Management, Pricing Management functions, etc., effectively delegate and allocate work, develop team and achieve highest alignment, morale and engagement; coach individuals to support their growth and development
• Drive two-way communication; engage the customer by deliberately linking their business priorities to SITAs value proposition
• Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle
• Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
• Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners

WHO YOU ARE

• Minimum BA or BSc in Business Management or relevant degree
• 5-7 years experience in sales function within Air Transport Industry (ATI) or IT sector
• Fluency in Romanian and English both written and verbal
• Experience in building client relationships at Senior Executive and Senior Manager level
• Achieving revenue growth of the client portfolio
• Managing sales in large and complex deals, including financial structuring, negotiations and closing
• Proven successful experience in business development, pipeline management in large turnover environment
• Experience in facilitating and driving account development plans
• Positive customer service experience
• Ability and willingness to travel as needed

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Teams needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
🤓 Professional Development: Unleash your potential with our training offers via Coursera!
🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local spanet

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.