How youll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!Position OverviewThe Senior M365 Engineer (Exchange Primary) will play a pivotal role in designing, implementing, securing, and supporting Microsoft 365 services, with a particular emphasis on Microsoft Exchange Online and Exchange Server environments. This position requires deep technical knowledge, a strategic mindset, and a commitment to delivering top-tier messaging and collaboration solutions. The Senior M365 Engineer will work closely with IT leadership, end-users, project managers, and cross-functional teams to ensure seamless communication platforms that drive productivity and security.Key ResponsibilitiesExchange Online and On-Premise Administration: Lead the design, deployment, migration, configuration, and on-going management of Microsoft Exchange Online tenants and on-premise Exchange Server infrastructure (2019). Ensure high availability, data protection, and business continuity for all messaging environments.M365 Ecosystem Expertise: Provide technical leadership and support for the broader Microsoft 365 suite, including but not limited to Teams, SharePoint, OneDrive, and related security and compliance features.Security and Compliance: This role works closely with IT, legal, and business teams to implement policies, monitor risks, and support secure information handling across the organization. Ensure compliance with industry standards (e.g., GDPR, HIPAA) and company policies.Incident Management and Troubleshooting: Serve as the subject matter expert for escalated incidents related to Exchange and M365 messaging platforms. Diagnose and resolve complex issues, perform root cause analysis, and drive continuous improvement.Manage Exchange Support: Directly manage and lead the Exchange Support team. Ensure the team is able to successfully support the environments.Documentation and Knowledge Sharing: Produce and maintain comprehensive documentation, standard operating procedures (SOPs), and knowledge base articles. Mentor junior engineers and provide training to end-users on Exchange Online and M365 best practices.Collaboration and Communication: Partner with business stakeholders, security teams, and IT peers to gather requirements, design solutions, and deliver projects on-time and within scope.Continuous Learning: Stay abreast of new features, updates, and best practices within the Microsoft 365 ecosystem. Recommend and implement improvements based on emerging technologies and evolving business needs.Key DeliverablesReliable, secure, and high-performing Exchange Online and on-premise environments.Successful completion of migration projects with zero/minimal business disruption.Comprehensive documentation of designs, configurations, and operational processes.Effective incident response and problem resolution for messaging-related escalations.Ongoing skill transfer and development of junior staff and end-users.Continuous improvement recommendations for messaging and collaboration services.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).7+ years of experience in IT, with at least 4 years in designing, supporting, and administering Exchange environments (on-premise and Exchange Online).Expert-level proficiency with PowerShell scripting for Exchange and M365 administration.Extensive experience with hybrid Exchange environments, directory synchronization (Azure AD Connect), and authentication technologies.Strong understanding of M365 administration, including Teams, SharePoint, OneDrive, and related security/compliance workloads.In-depth knowledge of Exchange-related security, such as EOP, ATP, DLP, MFA, and conditional access policies.Demonstrated expertise in troubleshooting complex mail flow, delivery, and client connectivity issues.Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.Strong project management abilities, including scoping, scheduling, and driving deliverables.Microsoft 365 Certified: Messaging Administrator Associate (or comparable certifications) strongly preferred.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Knowledge of compliance frameworks and regulatory requirements (SOX, GDPR, HIPAA).Background in mentoring, team leadership, and cross-departmental collaboration.ITIL certification or experience operating within ITIL-based support models.