Resident Engineer Customer Support Agreement (CSA) Role
Location: South West England, Devon
Job Type: Contract, Full-Time
Industry: Engineering
Salary: 53.00 - 65.00 per hour
Job Description
The Resident Engineer in a Customer Support Agreement (CSA) role is responsible for providing on-site technical support and engineering expertise to ensure the reliable operation and maintenance of equipment and systems. This position requires close collaboration with clients to deliver prompt and effective solutions, manage maintenance activities, and support continuous improvement initiatives. The role is based in Devon and requires a professional who can operate independently while adhering to health and safety standards and contractual obligations.
Primary Duties and Responsibilities
- Provide on-site technical support and engineering advice to clients under the Customer Support Agreement.
- Monitor and maintain equipment performance to ensure compliance with operational and safety standards.
- Diagnose and resolve technical issues promptly to minimise downtime and maintain client satisfaction.
- Plan and coordinate routine and preventative maintenance activities in line with manufacturer guidelines and contractual requirements.
- Undertake root cause analysis of equipment failures and implement corrective actions to prevent recurrence.
- Maintain accurate records of maintenance activities, inspections, and repairs in accordance with company and client policies.
- Collaborate with supply chain and engineering teams to procure necessary parts and services efficiently.
- Support continuous improvement initiatives by providing feedback on equipment performance and suggesting enhancements.
- Ensure all work complies with relevant health and safety legislation and company policies.
- Communicate effectively with clients, providing clear updates on work progress and technical matters.
- Participate in regular review meetings with clients and internal stakeholders to discuss performance and service improvements.
Required Qualifications
- Recognised engineering qualification at Level 3 or above, such as a National Vocational Qualification (NVQ) or equivalent.
- Valid health and safety certifications relevant to site activities, for example, CSCS card or equivalent.
Education
- Minimum of a Level 3 qualification in engineering, electrical, mechanical, or a related discipline.
- Additional training or certification in control systems, instrumentation, or specific equipment is advantageous.
Experience
- Proven experience working as a Resident Engineer or in a similar role within engineering support services.
- Experience delivering support under Customer Support Agreements or service contracts.
- Strong track record in fault diagnosis, maintenance planning, and implementation of corrective actions.
- Experience working in an industrial or manufacturing environment, preferably within South West England.
Knowledge and Skills
- In-depth technical knowledge of mechanical, electrical, and control systems relevant to the client’s equipment.
- Ability to interpret technical drawings, schematics, and manuals accurately.
- Strong problem-solving skills with the ability to work under pressure and meet deadlines.
- Excellent communication skills, both verbal and written, to liaise effectively with clients and internal teams.
- Competence in using computerised maintenance management systems (CMMS) and Microsoft Office applications.
- Good organisational skills with the ability to prioritise tasks efficiently.
Preferred Qualifications
- Higher National Certificate (HNC) or Higher National Diploma (HND) in Engineering or related discipline.
- Membership of a professional engineering institution.
- Additional safety training such as IOSH Managing Safely or NEBOSH General Certificate.
- Experience with specific industry standards relevant to the client’s sector.
Working Conditions
- This role is primarily site-based in Devon, requiring regular attendance at client facilities.
- The position involves working full-time hours, with flexibility to respond to urgent technical issues outside normal working hours as necessary.
- The role requires adherence to strict health and safety protocols and the use of personal protective equipment.
- Some travel within the South West region may be required.
- The working environment may involve exposure to industrial noise, machinery, and varying weather conditions.
