At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is investing in and growing our capabilities across our IT global technology hubs, to continually improve the end-to-end travel experience for our customers and enable our 90,000 Delta people who serve them.
Join us on our transformation journey in becoming a world-class IT organization at the worlds best airline!
The Business and Operations Analytics Team specializes in delivering high-impact analytics solutions by harnessing data from diverse customer interaction points—web, mobile, call centers, and airport operations. The team ensures that business metrics are timely, accurate, and actionable.
As an Associate Software Engineer, you will be responsible for developing, testing, and maintaining software applications using Python. You will work closely with senior engineers and other team members to design and implement cloud-based solutions on AWS using Lambdas and API gateway. This is an excellent opportunity for a recent graduate or someone with limited professional experience to grow their skills in a supportive and collaborative environment.
Responsibilities include, but are not limited to:
Core Capabilities
- Real-Time & Near-Real-Time Metrics
- Design and maintain pipelines that capture and process operational and customer data with minimal latency.
- Enable proactive monitoring and rapid response to business trends and anomalies.
- Data Harvesting & Integration
- Develop and maintain custom Python-based frameworks for scalable data ingestion and transformation.
- Leverage Microsoft Fabric for orchestrating and managing data workflows across the enterprise.
- Application Development
- Build internal customer-facing applications using AngularJS for responsive and intuitive user interfaces.
- Implement backend services using Python-based AWS Lambdas and API Gateway, ensuring scalability and performance.
- Data Storage & Management
- Use PostgreSQL for operational data storage and transactional workloads.
- Employ Teradata for enterprise-scale analytics, historical data analysis, and reporting.
- Business Intelligence & Reporting
- Design and publish Power BI dashboards to visualize key business metrics.
- Provide stakeholders with interactive, self-service reporting tools to support strategic and operational decisions.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Automate deployment, monitoring, and management of cloud applications.
Team Culture
- Collaborative: Works closely with business units, IT, and analytics teams to align solutions with strategic goals.
- Innovative: Embraces modern cloud-native architectures and automation.
- Customer-Centric: Prioritizes usability, reliability, and performance in all solutions.