As a Technical Support Engineer, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer request related to product maintenance in respect to Honeywell policies and applicable laws.
In this role you will provide technical support to customers with Honeywell/Satcom1 SATCOM products or systems including aircraft interface / interaction, sub-system, system and platform applications
Responsibilities
Main responsibilities:
- Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
- Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
- Manage established internal and external (customer) network nonfictions
- Engage Tier III support as required and manage case until indented issue is resolved
- Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
- Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
- Create and maintain training and support documentation for all supported mobile apps
Qualifications
Qualifications:
- Bachelor’s degree, preferably in engineering or computer science
- Previous experience in a customer service role
- Strong analytical and problem solving skills
- Excellent time management and organization skills
- Demonstrates a high drive and is focused on creating results
- PC literate with a good working knowledge of Microsoft Office packages
- Solid written and oral communication skills, fluency in English
- Experience in the Aerospace industry is an asset
- Experience using SalesForce.com and SAP is an asset.
To find out more about Satcom1, please visit: https://aerospace.honeywell.com/en/service-listing/cabin-connectivity
To find out more about Honeywell, please visit: www.honeywell.com
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion.
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
