SUMMARY:

Survival Flight is seeking an experienced Collections Specialist to provide high-level support to the PFS Specialist. The Air Ambulance Collections Specialist will work primarily with the Patient Financial Services department and be responsible for the collections for assigned patient accounts. This role involves data entry, insurance follow-up, patient account management, and ensuring timely reimbursement from various payers. The Collections Specialist will verify payment sources, resolve outstanding accounts, and maintain accurate records in a deadline-driven and detail-oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties may be assigned.
  Responsible for entering and completing data fields necessary to process collections from the correct pay sources.
• Follow up on unpaid or denied claims with insurance providers and patients, including submitting appeals.
• Coordinate with the billing team to ensure accurate claim submissions and compliance with Medicare, Medicaid, and private insurance regulations.
• Negotiate payment plans with patients while maintaining professionalism and empathy.
• Verify patient insurance coverage and eligibility for air ambulance services.
• Maintain detailed records of collection activities and update account statuses in billing software.
• Process returned mail and perform skip tracing as needed.
• Prepare reports on collections performance and outstanding accounts for management.
• Will be required to submit out-of-network claims through the No Surprise Act/IDR process.
  
  Must keep liens updated, which requires renewing them through the Circuit Clerks office.
• Coordinate with attorneys to negotiate payments from auto settlements.
  MINIMUM QUALIFICATIONS:
  

  High School Diploma; some college preferred.

  Two years of experience in medical billing, collections, or accounts receivable, preferably within ambulance or air medical services.

  Working knowledge of medical billing processes, including the Medicare Part B Ambulance Fee Schedule and various insurance policies.

  Familiarity with medical coding (ICD-10, CPT) and the revenue cycle is preferred.

  Excellent computer skills with proficiency in Microsoft Word, Excel, and billing software (e.g., Zoll Billing, Waystar).

  Self-starter with the ability to work under general supervision and prioritize multiple tasks in a fast-paced environment.

  Strong communication and negotiation skills for handling sensitive financial discussions.

REPORTS TO: Collections Supervisor

CLASSIFICATION: Full-time / Non-Exempt / Non-Safety role

* THIS IS NOT A REMOTE POSITION

Survival Flight is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Survival Flight is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Survival Flight are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, sexual orientation, past or present military service, genetic information, or any other status protected by the laws or regulations in the states in which we operate. Survival Flight will not tolerate discrimination or harassment of any kind.